Question 1

⚠️ Olumsuz Hava Koşulları Bilgilendirmesi;

Accepted Answer

Olumsuz hava koşulları nedeniyle siparişlerinizin normalden daha uzun sürelerde teslim edilebileceğini hatırlatmak isteriz.

Bazı durumlarda bölge kısıtlaması yapılabilir. Anlık olarak sipariş bölgelerini, Online Sipariş sayfasından görüntüleyebilirsiniz.

Kuryelerimizin güvenliği açısından, buzlanmalarda, şiddetli fırtınalarda ve çok yoğun yağışlarda sipariş alımına bir süreliğine tamamen ara verebiliriz, böyle bir durumda sitemiz üzerinden gerekli bilgilendirmeyi sizlerle paylaşıyor olacağız.

Siparişinizin iptal edilmeside olası bir durumdur, böyle bir durumda ilgili kişiler sizinle iletişime geçerek siparişinizin iptali hakkında bilgi verecektir.

Anlayışınız için teşekkür ederiz...

Question 2

What is Uludağ Package?

Accepted Answer

Uludağ Package, where you can create your reservation through your internet browser, order the Uludağ flavors that you crave the most, and then It is a platform where you can evaluate the service you receive.

Question 3

How can I order?

Accepted Answer

After logging in via uludagpaket.com:

To order; 
Click Order, 
Add the flavors you want to your cart, 
In your cart, click Continue Payment, 
If you wish, you can log in to your account and save your addresses for your future orders, 
Enter the street name, choose the appropriate option and add your other address information to the relevant fields, 
Enter your personal information, 
Choose your payment method, 
Read and confirm our privacy policy, 
After confirming the order, wait for the products you ordered to reach you and enjoy... 
(You can find our video on how to order below.)

Question 4

How can I make a reservation?

Accepted Answer

After logging in via uludagpaket.com:

Click Booking, 
Enter your reservation information and click the make reservation button, 
Enter your personal information in the relevant fields on the page that opens, 
After clicking the Make Reservation button, your reservation will be created...

Question 5

How can I register to Uludağ Package?

Accepted Answer

After clicking here, click on Sign Up and enter your information. Click on Register, welcome aboard 🎉

Question 6

I forgot my password, what should I do?

Accepted Answer

After clicking here, Forgot your password? Click  and enter your e-mail address in the E-mail field on the page that opens. A link to reset your password will be sent to your e-mail address.

Question 7

What should I do if my membership is suspended?

Accepted Answer

Your membership may be suspended for violating our policies, in which case you will be notified by e-mail about why your account has been suspended. You can contact us here for your account to be active again (this method will ensure that your account will be active again. does not guarantee).

Question 8

Is my personal information safe?

Accepted Answer

Yes, we apply the strictest procedures and take security measures to keep your personal information safe. With your consent, your personal information is protected and stored under KVKK. Nobody, including Uludağ Et Lokantası, can see your credit or debit card information. Your card information is transmitted directly to İyzico or BKM servers and kept securely.

Question 9

Geçmiş siparişlerimi nasıl görebilirim?

Accepted Answer

Uludağ Paket sitesinden üyeliğiniz ile oluşturmuş olduğunuz siparişlerinizi "Hesap" -> "Siparişlerim" sayfasındandan görüntüleyebilirsiniz.

Question 10

Siparişimin nerede olduğunu nasıl görebilirim?

Accepted Answer

Sitemizden oluşturmuş olduğunuz siparişlerinizin anlık durumunu, e-posta adresinize gönderilen bağlantı aracılığıyla görüntüleyebilirsiniz.

Question 11

How can I save my addresses for future orders?

Accepted Answer

Your address will be automatically saved in the orders you place with your account and your address information will be automatically filled in your next orders.

To view or edit your addresses, after logging into your account, click on the field where your profile picture and username are written, and My Addresses, you can view your addresses or add new addresses from Add New Address.

Question 12

Can I place a future order?

Accepted Answer

Yes, you can place your orders with a future date.

After adding the products you want to order to your cart, click Continue to Checkout from your cart, you can place your order at any time from the Delivery Time selection on the page that opens.

We would like to remind you that you can order your future orders at least 1 hour and at most 7 days later. We strive to deliver your orders on time, order delivery time may vary by +/- 15 minutes, thank you for your understanding.

Question 13

How can I cancel my order?

Accepted Answer

If you want to cancel your order, you can cancel your order by calling our phone number +90 (212) 624 95 90.

Question 14

How can I cancel my reservation?

Accepted Answer

If you want to cancel your reservation, you can cancel your reservation by calling +90 (212) 624 95 90.

Question 15

My order was incomplete, what should I do?

Accepted Answer

Eksik gelen siparişiniz için bizleri buradan bilgilendirirseniz, siparişinizdeki eksik ürünlerinizi sizlere en kısa zamanda ulaştıracağımızdan emin olabilirsiniz.

(Eksik gönderilen siparişler kontrol aşamasından geçmektedir, eğer siparişiniz tam olarak gönderilmiş ise, eksik ürünün gönderilemeyeceği hakkında sizleri bilgilendireceğiz. Böyle bir durumun tekrar yaşanması durumunda, hesabınızın askıya alınacağını hatırlatmak isteriz.)

Question 16

How can I evaluate my order or reservation?

Accepted Answer

The relevant evaluation form will be sent to you via e-mail within 48 hours.

Question 17

What should I do when I have a problem with the website or mobile application?

Accepted Answer

You can click here to let us know your problem, florya@uludagpaket.com or +90 (212) 624 95 90 and we can help you solve your problem.

Question 18

What payment methods can I pay with?

Accepted Answer

Pay at the door with cash or credit card,
 
You can make your online payment with Mastercard, Visa, BKM Express, American Express, Troy and Iyzico.

Question 19

The product or products in my online order have been cancelled, how can I get a refund?

Accepted Answer

The amount of the canceled product or products in your online order will be refunded to your credit card within 1-3 business days, and within 7-14 business days for payments made with debit (debit) cards.

In case your payment is not refunded to your card, you can contact us here.

You will be notified via e-mail about the product or products for which the money is refunded.

Question 20

How can I see and use existing campaigns?

Accepted Answer

You can see the ongoing campaigns on the Campaigns page.

To use the campaign, click campaigns then use the campaign at the bottom You can use the relevant campaign from the link.

Special discount coupons will be sent to you via e-mail and you need to enter your coupon code in the relevant field on the cart page to use it.

Question 21

In which regions can I place my order?

Accepted Answer

Uludağ Package is in Istanbul; 
Florya, 
Yeşilköy, 
Yeşilyurt, 
Ataköy,
Bakırköy: (Zuhuratbaba, Sakızağacı, Yenimahalle, İncirli, Osmaniye), 
Zeytinburnu: (Kazlıçeşme), 
Küçükçekmece: (Beşyol, Fatih, Cennet, Gültepe, Yeni Mahalle, Yeşilova, Cumhuriyet) and 
Avcılar: (Deniz Köşkler, Gümüşpala) can be used. 
 
(We may take a break from serving some areas at peak times, so 
order page.)

Question 22

At what times can I use Uludağ Package?

Accepted Answer

You can make your reservation between 09.00-22.45, 
You can place your Come-Get package order between 10.00-00.00, 
You can place your package order between 11.30-23.00.
 
(Packet service opening hours may vary depending on the density, so order page, you can view whether we are currently providing service.)

Question 23

E-posta bildirimlerini nasıl aktif hale getirebilirim?

Accepted Answer

Sitemize üye olduğunuz andan itibaren e-posta aboneliğiniz aktif hale gelir.

E-posta aboneliğinden çıkış yaptıysanız uludagpaket.com/destek bağlantısından tekrardan e-posta aboneliğinizi aktif hale getirebilirsiniz.

Question 24

How can I turn off e-mail notifications?

Accepted Answer

You can prevent such e-mails from coming again by clicking on the 'e-mail preferences' link under all e-mails for advertising and marketing purposes, for example (Evaluation Forms, Special Day Messages, Account Login Alerts, Support Forms, Promotions, Discounts and Campaigns).

Even if you unsubscribe from e-mail, you can continue to receive informative e-mails, for example (Order Confirmation, Payment Receipt Notification, Cancellation and Refund Notifications).

Question 25

How can I change the language of the website?

Accepted Answer

You can change the language of the website here.

(For now, only Turkish and English available.)

Question 26

Important Information!

Accepted Answer

Alcohol is not sold on the website and to persons under the age of 18.
Service person has the right to refuse to serve alcohol in case of a guest being heavily under the influence in order to maintain guests well being.
Product images are representative and may differ.
Product prices may differ in the restaurant and in the package service.
Please forward your allergen warnings to the order notes section or to the service personnel.
The products do not contain pork and its additives.
Our prices include VAT.
Service fee depends on guest request.

Question 27

Christmas Questions 🎄

Accepted Answer

Are there alternative New Year's Menus other than Turkey?
Yes, we have Christmas menus other than turkey, here you can view all our Christmas menus.
 
Where can I order New Year's Menus?
You can order Christmas menus from our online order page.
 
When can I order New Year's Menus ?
You can order New Year's menus between 15/12/2023 - 31/12/2023.
 
Can I add products other than the Christmas Menu to my order?
You can add any product to your order, other than the Christmas menus.
 
Warning: Other products you have ordered will be delivered on the same date as the Christmas menus. If you want the other items in your order to be delivered immediately, you must place another order without the Christmas menu.
 
When will my New Year's Menu order be delivered?
Your New Year's menu, together with the other products you ordered, will be delivered on 31 December 2023 at the time you have chosen.
 
Can I use a discount or coupon code on New Year's Menus ?
10% discount is applied to your New Year's menu orders until 22 December, any other discount or coupon code is not valid.

You can review the campaign conditions here.

Question 28

Yılbaşı Programı Soruları 🥳

Accepted Answer

Yılbaşı programına nasıl rezervasyon yapabilirim?
Yılbaşı programı rezervasyonlarınızı buradan yapabilirsiniz.

Yılbaşı programı indirimi ne zamana kadar geçerli?
22 Aralık'a kadar ödemesi yapılan rezervasyonlarda %10 indirim uygulanır. Ödemesi yapılmayan rezervasyonlarda tam menü ücreti alınır.

Yılbaşı programı için alkolsüz menü var mı?
Evet, yılbaşı programında alkolsüz menü de tercih edebilirsiniz. Alkolsüz menümüzü inceleyebilirsiniz;

%10 indirim kampanya koşullarını buradan inceleyebilirsiniz.

Taste that has been going on since 1956...

Frequently asked questions